5 New-Age Convergent Charging and Billing Support System Requirements
Not so long
ago, the success of telecom operators hinged upon their proficiency in
delivering core network services. Business and operation support systems were
useful but they were not as critical as they are today. This was due to the
non-complex nature of telecom services, primarily call and SMS, which filled
the monochromatic spectrum of telecom service delivery. However, with the
evolution of new technologies like IoT and 5G, the telecom landscape has
changed considerably. In the present, there are many services that need to be
monetized, charged, rated and billed; and hence, the operational, business and Billing
Support Systems are stretched to the limit.
Exigent Modern-Day Requirements
Telecom
services subscribers of today are more finicky than ever. They have too many
options to pick and choose from because of a rise in the number of telecom
services providers in the form of MVNOs (Mobile Virtual Network Operators).
Also, non-telecom OTT services provider are eating into the already
marginalized revenue streams of telcos, which is creating even a bigger
problem. However, it is still possible for telcos to up their game and stand up
to the new challenges by employing a new-age business and Billing Support System.
5 New Requirements of Modern-Day Telecom BSS
Telecom
business and Billing Support System is under extreme pressure due to the
heightened need of convergent charging
and real-time service delivery. Telcos of today want a completely convergent
and scalable billing system. But even more importantly, they require new-age
functionalities to gain an advantage over their competitors.
1. Unified convergent charging solutions
As the
number of services delivered by telcos increase, the charging and billing
functions have become more complex than ever. A single platform like Online
Charging System (OCS) is required to charge all services at a common point, so
as to allow for the generation of a single invoice that reflects all charges. Convergent charging function of OCS
brings in new efficiency and transparency into the billing functions.
2. Assimilation of new technologies
New tech like 5G
and IoT are beckoning, which is why; telcos need to be ready with a platform
that can fulfill such unforeseen requirements.
An IoT development and
billing platform that supports innovations like OTA (Over the air) firmware
upgrade and billing of large number of transactions is the need of the hour.
3. Embedded Artificial Intelligence
Artificial Intelligence is
used for multiple telecom functions, which include but are not limited to:
chatbots, cost and revenue predictions, analysis of subscribers, subscriber
experience analysis, customer attrition, automation, optimization, simulations,
process reengineering, IoT development
along with fraud and anomaly detection. However, AI implementation in modern
telecom billing systems comes from external software solutions, which is not
financially efficient. A better way to implement AI in modern-day telecom
billing is by embedding AI within the Billing Support System to make the
process a lot more seamless and economical.
4. APIs
There are many telecom business use cases that require you to
make wholesale changes to your telecom billing system continuously. However,
the cost of customizing software is high, which is why; frequent customizations
is not economically feasible. A better way to leverage your telecom billing
without amending your billing system constantly is provided by the ubiquitous
APIs. APIs offered by a competent billing platform like Telgoo5 can help you
fulfill your evolving requirements in the most convenient manner possible. All
you need to do is install an API on your system and you get full access to your
vendors’ databases, partnerships and other services. With Telgoo5, it is
possible to connect to major shipping carriers, payment gateways and even build
customer information into the vendor system.
5. Reporting
A telecom operator, regardless of its stature and type,
requires complete reporting for analysis. By partnering with Telgoo5, you get
access to a custom slave data base, which is directly updated by the master
database of the vendor. This provides you the ability to run as many reports as
you want, and at any time you want.
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